Delivery Page
Effective Date: 25th May, 2024.
Introduction:
Series Content Delivery:
a) Upon successful payment via any of our onboarded payment processors, you will receive an order confirmation email along with your invoice and an email to verify your account. Use this to log into the platform and access ekam the series and all the content on the platform.
b) Downloadable Bonus content like screenplays, scriptbible, additional visual content based assets will be made available on the platform itself under the section titled bonus content.
Technical Requirements:
a) To fully benefit from the series, you must have access to a compatible device (e.g., computer, tablet, smartphone) with a reliable internet connection.
b) It is your responsibility to ensure that your device meets the technical requirements and supports the necessary software for accessing all the content and bonus materials.
Support and Assistance:
a) If you encounter any difficulties accessing your account or the platform or experience technical issues, our customer support team is available to assist you. Please contact ekamsupport@journeyman.film with the words “Support Needed” mentioned in the subject line.
b) Our support team will make reasonable efforts to address your concerns and provide solutions to ensure a seamless learning experience.Refund and Cancellation:
Please refer to our Refund and Cancellation Policy for information regarding refunds or cancellations of online purchases made through any of our onboarded payment processors.
Changes and Updates:
a) Amalgam reserves the right to update or modify this Shipping and Delivery Policy as necessary. Any changes will be effective upon posting on our website.
b) It is your responsibility to review this policy periodically to stay informed of any updates.Contact Us:
For inquiries or assistance related to series content or additional bonus content or any other matters, please contact our customer support team at ekamsupport@journeyman.film.